Epic Toys and Collectibles is a company owned BY collectors and FOR collectors. Our goal is to meet or exceed our customers expectations and provide quality products and service. However, even though we strive for perfection not all purchases are going to be perfect. Because of this we offer a 10 day return policy with the following conditions:
Opened items are not eligible for returns. this includes:
- Items that have been opened or removed from the packaging
- Items that have visible indications that the packaged has been opened
Unopened and unused items can be returned within 10 days unless specifically stated on the product details page. The packaging must be in the same condition as when initially received.
Autographs and Screen Used Items (Props)
These item are not eligible for returns. These are guaranteed to be authentic and always come with an authentication service.
We do not offer returns or cancelations on pre-orders. In some cases for specialty items we base our inventory order on the amount of pre-orders that we receive. In a special case that we do accept the cancelation on a pre-order, there will be a 20% restocking fee.
Epic Boxes are a specialty item that are sold in very limited quantities for each release. Epic box is "comic-con in a box" which contents are a mystery for the customer. Epic Box contents contains exclusive autographs, art, props, toys and collectibles that once purchased cannot be resold or put back into our inventory. Because of this, Epic Boxes are not eligible for returns or refunds of any kind.
Clothing and ApparelUsed or worn clothing, apparel, and accessories may not be returned.
Damaged and Defective Items
Any defective item or item damaged in transit can be exchanged for a replacement of the same item (or a replacement part depending on the issue), if you send us the request within 10 days of receiving your order. If the item is no longer available, we will be happy to issue a refund.
We may request that you e-mail a picture of your broken or defective item to help us determine what exactly is wrong and if a replacement part would be helpful.
The following issues do not qualify as a defective product:
- Minor cosmetic paint issues
- Package condition
How to return an Item
Please contact Customer Service to receive authorization for your return so that the item(s) can be accepted. Any returns without authorization will be delayed and possibly not be eligible for a refund. Customer service may be reached by:
- Email: email@example.com
If the return is due to our error, we will cover any return shipping fees. If you choose a self-return option (a carrier or service of your choice) you will pay the cost charged by the carrier selected and will not be reimbursed. We are not responsible for any lost or damaged packages through a self-return option.
If the return is for any other reason, we will not pay for the return shipping fees and you will be responsible for all shipping costs without reimbursement. We are not responsible for any lost or damaged packages returned to us.
How to Prepare Your Item for Return Shipping
Please pack the item in an appropriate-sized shipping box and use bubble wrap or other fill to adequately protect the item. We recommend using the same box and materials that you received your item in, unless is is damaged and needs to be replaced. Please do not ever place the shipping label directly on the item to return it as this results in a partial or no refund. If the item is damaged in transit or received in less-than-original condition due to poor packaging your refund will be less.
Refunds on returns are issued after the product has been received and processed. Refunds are in the original form of payment. In cases where this is not possible, store credit will be issued.
Refund process times:
- Credit Cards: Typically 3-7 business days
- PayPal: Depends on your PayPal original source of payment. PayPal states up to 30 days.
- Store credit: Available immediately
Refused and Undeliverable Shipments
A refused shipment will be treated as a return and any return costs will be deducted from the refund.
If a shipment is returned to us as undeliverable due to an error on your part (such as incorrect address or not home), we will contact you to reship the package; any return and reshipping costs are due before the package is reshipped.
We typically do not assess restocking fees on in stock items but reserve the right to do so in some situations:
- Returned shipment contains missing, damaged, or opened items
- Preorders - All canceled preorders we be subject to a 20% restocking fee.
Our Customer Service team will contact you with any general concerns prior to issuing a refund.